Cancellation and Refund Policy

Last updated 24 July 2026. Operated by Yash Kumar Advisory (VaanarStack). Contact: yash.kumar@vaanarstack.com

This policy applies to paid subscriptions to apps.vaanarstack.com, our subscription marketing-audit software. It is separate from the policies of vaanarstack.com, which cover different (educational and consulting) products.

1. Subscriptions and billing

Paid plans are billed in advance through our payment gateway, Razorpay, and renew automatically each billing period (monthly or annually, as selected) until cancelled. Prices are in INR and inclusive of applicable GST.

2. Cancelling your subscription

You can cancel at any time from Settings → Billing & pricing in your account, or by emailing yash.kumar@vaanarstack.com. On cancellation:

• Your subscription stops renewing, so you are not charged again.
• You keep access to your paid plan until the end of the billing period you have already paid for.
• At the end of that period the account moves to the free tier; your data is retained per our Privacy Policy unless you delete it.

3. Refunds

Subscription fees are non-refundable. We do not provide pro-rated refunds for the unused portion of a billing period after cancellation — you simply keep access until the period you have paid for ends. Because we offer a free tier to evaluate the product before subscribing, we do not refund subscription fees once a plan is active.

The one exception is a billing error — for example, a duplicate charge, or a charge taken after a valid cancellation. In that case we refund the incorrect amount in full.

The free tier is free; no charge is taken for it, so nothing is refundable there.

4. How to request a refund

Email yash.kumar@vaanarstack.com within 30 days of the charge, from the address on your account, with your payment reference. We respond within 2 working days. Approved refunds are returned to the original payment method within 7 working days (your bank may take an additional 5–7 days to post it).

5. Governing law

This policy is governed by the laws of India, and the courts of Ranchi, Jharkhand have exclusive jurisdiction over any dispute.